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🔧 Common Quick Fixes
These resolve the most common support issues.
Automations not working
• Ensure the workflow is published
• Confirm the trigger condition actually fired
• Test using Preview Mode
• Confirm the trigger condition actually fired
• Test using Preview Mode
AI agent not responding
• Check that the AI source is enabled
• Verify the correct channel is connected
• Allow up to 30 seconds for the first response
• Verify the correct channel is connected
• Allow up to 30 seconds for the first response
Calendar or booking issues
• Confirm timezone settings
• Review availability rules
• Reconnect the calendar if it was recently changed
• Review availability rules
• Reconnect the calendar if it was recently changed
Form submissions not coming through
• Check the form is published
• Verify required fields are filled
• Confirm notification settings are enabled
• Verify required fields are filled
• Confirm notification settings are enabled
User permissions or access issues
• Only account owners can change permissions
• Log out and back in after role changes
• Confirm the user is added to the correct location
• Log out and back in after role changes
• Confirm the user is added to the correct location
Billing or subscription confusion
• Check invoice status in your account
• Confirm the payment method is active
• Plan changes require owner access
• Confirm the payment method is active
• Plan changes require owner access